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Fewer priorities. Work delivered.

Learn to deliver on promises through clear priorities, accountability, progress reviews, and honest reporting.

How it works

Delivering on promisesis a practice you can learn.

BRR Aceh–Nias and UKP4 offer lessons in execution: clear priorities, accountable people, and reporting that reflects reality. These principles can serve institutions and organisations of all kinds.

  1. Step 01 · Priorities

    Choose the priorities that matter most.

    Programs compete for limited time and resources. We help institutions choose five to eight priorities from their strategic plans and define the outcomes that matter to the people they serve.

    • At most eight priorities per period
    • Outcomes defined around the people served
    • Starting conditions and targets shared from the outset

    Priority list · example

    P-01Service outcome

    On-time services

    61% completed on time → 90%

    P-02Service outcome

    Service turnaround

    Avg. 14 days → ≤ 3 days

    P-03Service outcome

    Digital service access

    68% → 85%

    P-04Service outcome

    Complaints resolved

    72% → 95%

    Other programs continue; the control board focuses attention on the agreed priorities.

  2. Step 02 · Targets and owners

    Set the target, deadline, and owner.

    Each priority becomes a set of quarterly milestones with a target, deadline, and accountable owner. Leaders and teams agree on their roles so delivery and reporting follow a clear, shared plan.

    • Quarterly milestones, Q1 through Q4
    • One owner per milestone
    • A written delivery agreement with institutional leaders
    Execution-chain sketch on a whiteboard at an IDeA workshop, 2015.

    Milestone agreement

    Priority
    Service turnaround ≤ 3 days
    Q3 milestone
    Integrated service system live across 5 departments
    Owner
    Operations coordinator
    Deadline
    30 Sep 2026

  3. Step 03 · Weekly control

    Review progress. Resolve obstacles.

    The Eight-Column Format (F8K) brings targets, owners, progress, and obstacles into one control board. Teams review updates weekly, resolve issues across departments, and record decisions for follow-up.

    • One board for every institutional priority
    • Three-level status, updated weekly
    • Meeting decisions recorded and checked the following week

  4. Step 04 · Quarterly report

    Report to the public every quarter.

    Each quarter, the control board becomes a public report covering targets, results, obstacles, and next steps. Leaders, delivery teams, partners, and the public can follow progress through the same report.

    • Published four times a year on dates announced in advance
    • Red status is not hidden; the obstacle is explained
    • Available on the web, quotable and downloadable

    Quarterly Report II · 2026

    Progress on 8 priorities at [Institution Name]

    Published 14 July 2026

    5on track
    2need attention
    1delayed

    Data integration delayed: departments use different definitions. Next steps: agree on standards and test data exchange.

    Illustrative example. Names, targets, and schedules are agreed with each institution.

    Presenting a program progress report to the public.
    Q1·AprPublished
    Q2·JulPublished
    Q3·OctIn progress
    Q4·JanUpcoming